Refund policy

Warranty

Every Painstation comes with a 30-day warranty from the date of purchase, covering manufacturing defects and hardware malfunctions under normal use.

What's Covered

• Manufacturing defects
• Hardware that stops functioning under normal use conditions as described in the included manual

What's Not Covered

• Damage from misuse, tampering, or unauthorized modification
• Damage caused by exposure to liquids beyond stated tolerances
• Normal wear and tear on wristbands after extended use

Returns

If you're not satisfied with your purchase, you may request a return within 30 days of the delivery date. Items must be returned in their original packaging, unused, and in resalable condition, with all original accessories (wristbands, manual) included.

How to Start a Return or Warranty Claim

Email us at info@pain-station.com with your order number and a description of the issue. We'll respond within 2 business days with next steps.

Refunds

Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived defective or damaged.